“I have had the pleasure of working with Diane Hall and the folks at BSN Solutions for the past 5 years. BSN Solutions is truly a partner in helping us reach our goals through menus and recipes, kitchen inspections, dining observations and in-service training. They have given us invaluable suggestions for improving our dining services. I would recommend them highly to any long term care community reaching for excellence in customer satisfaction and regulatory compliance.”
– Linda Shaw – Dining Manager, Benton House

“BSN Solutions was a great resource during our survey preparedness. We passed survey without any kitchen citations!”
– Donna Wildes – Administrator, Laurel Pointe Health & Rehabilitation

“Through the years I have had questions regarding menu items, diabetic meals, low cholesterol and/or pureed meals, just to name a few. I have never been disappointed with the assistance Diane affords me or my staff.”
– Kevin Bennett – Food Service Director, The Place at Vero Beach

“BSN Solutions has been a joy to work with for the past five years. Diane and her team are always extremely helpful sending me menu ideas for balanced nutrition food items and aiding me with my menu planning”
– James Dean – Chef, The Place at Merritt Island

“Every time we attend one of your update classes we gain valuable new information that makes our food service program we provide to our elderly population healthier and safer and more nutritional for the residents we serve. Our food service program has never been better and it’s all due to the quality of your training classes that you provide to our food service personnel.”
– Karen Wells – Owner/Operator, Elders in Touch, Inc.

“For over 20 years I have worked with BSN Solutions, first as an administrator and then as an ombudsman. I have always found them to be a dedicated team of experienced consultants who are sensitive to the needs of older adults. Their focus on liberalizing diets and customizing menus enhances the mealtime experience in the long term care setting.”
– Virginia Sines, Retired Administrator, Ombudsman

“The Inside Scoop on Informed Choice is a much-needed and ingeniously written guide that can educate staff members, residents, and their family members alike. The adoption of person-centered dining preferences and liberalized diets are an absolute necessity if we are to change the culture of aging in our continuum of care for elders. I applaud my colleagues for taking the time and effort to pack so much essential information into a format that can be used so well for educating everyone who is a part of delivering services to elders in our society.”
− Christopher P. Mulrooney, MPS, PhD Assistant Dean, Department of Geriatrics, Florida State University College of Medicine

“The protection of a resident’s rights to make treatment decisions based on informed consent is the number one legal concern regarding person-directed living. A resident must be able to weigh the potential benefits and risks and make their own decisions regarding the food they eat. The Inside Scoop on Informed Choice provides the forms, action plans, and educational materials regarding regulations and evidence-based clinical guideline standards to effectively liberalize diets, while keeping people as safe as possible. I highly recommend it.”
− Karen Goldsmith, Attorney-at-Law

“The Inside Scoop on Informed Choice is a unique guidebook written in everyday language that humanizes senior care by portraying fictionalized characters in real-life situations while providing the forms and procedures to create care plans based on informed choice and diet liberalization: a must-have for any care provider looking to change the culture of their community to one that puts people ahead of procedure.”
− Carmen Bowman, MHS, BSW, former Colorado state surveyor, owner of Edu-Catering, former policy analyst with CMS Central Office

“This guidebook uses easy-to-understand workflow processes and forms designed to unify existing procedures and paperwork. It promises to make training staff and other professionals easier and to create a community where person-directed dining is the standard.”
− Dr. John Potomski, Jr., DO – Past President Florida Medical Directors Association

“As long as the resident has been fully informed about risks and alternatives and the process of communication, negotiation, and risk mitigation has been documented thoroughly in the resident’s record, the facility is on firm ground from a legal perspective. This guidebook is an invaluable tool for providing that informed choice.”
− Marshall Kapp, J.D., M.P.H.